ParentPay
Get started
When your child starts school, you should receive communication with ParentPay account activation details from. If you haven’t received any, contact the school office and request ParentPay login details. Once you have your account details you can log in online at parentpay.com. Look for the ‘Login’ button at the top right.
If you would like to use ParentPay on your smartphone, just bookmark the login page to your home screen for easy access. ParentPay has been designed from the ground up to work great on tablets and phones as well as desktop computers. Don’t worry about compatibility either. The vast majority of Android, iOS and Windows Phone devices will be able to run ParentPay.
Username/email and password
I have forgotten my username and/or password. What do I do?
I have changed my email address. What should I do?
Adding account recovery details
Setting up your ParentPay account
Why have I not received my verification email
Making payments and requesting refunds
How to make a withdrawal from your Parent Account
I have funds in dinner money, can I move this to another child?
I’ve paid for the wrong item. Can I get a refund?
Can I make a payment with child care vouchers?
My child has left the school. How can I obtain a refund?
My child has left the school and I can no longer see their details. How can I pay what I owe?
Parent Account Credit
How do I change my stored payment card?
How can I see my current parent account balance?
Do I have to have parent account credit?
Can I still add credit to my parent account?
How do I credit my child's school meal balance?
How to make meal or event bookings
Account management and security
My child is moving schools, what should I do?
Adding more children to your account
My child is moving schools. Can I still use my existing account?
My child is moving schools. Can I transfer the balance to the new school?
Can another payer, such as a partner or ex-partner, make payments for my child?
How do I merge two existing accounts?
How to add mobile numbers to your Parent Account
How does ParentPay secure my data?
What can you do with ParentPay?
School Dinners – View menus and check dietary and nutritional information. You can book and pay in advance or let your child choose in school.
Trips – Pay for school trips through ParentPay. Schools can send out invitations to the relevant parents; who can respond with parental consent and provide medical information.
School accessories – Book bags, PE bags and water bottles can be paid for via ParentPay
Wraparound Care – Check your balance and make payments.
Payment Options – Debit and credit cards, American Express and PayPoint from over 28,000 shops across the country.
Click here for further information.